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Fulfillment Policy

1. Introduction

Welcome to North Star Loading Dock Equipment, part of TC & Sons LLC! These Terms  ("Terms") govern our fulfillment. By placing an order with us, you agree to abide by these Terms in full. If you do not agree with any part of these Terms, please refrain from using our products.

2. Definitions

  • "Company" refers to North Star Loading Dock Equipment, a division of TC & Sons LLC.

  • "Client" or "You" refers to any person or entity purchasing or using our products.

  • "Products" refer to loading dock equipment manufactured and sold by the Company.

3. Order Processing

  • Orders are processed once payment is received and confirmed. Processing times may vary depending on product availability and order size.

  • Standard lead time is 2-3 weeks for dock seals and 3-5 weeks for dock shelters, but lead times are estimates and may not be accurate. Custom or bulk orders may require additional time. The Client will be notified of any delays.

4. Shipping and Delivery

  • The Company will arrange for the shipment of products to the address provided by the Client. The Client is responsible for ensuring that the shipping information is accurate and complete.

  • Estimated delivery times will be provided at the time of order confirmation but are subject to change due to factors beyond the Company’s control, such as carrier delays or supply chain disruptions.

  • The Company partners with reputable carriers to ensure timely and safe delivery; however, it does not guarantee specific delivery dates.

5. Shipping Charges and Fees

  • Shipping charges are calculated based on the size, weight, and destination of the order. Any additional fees, such as customs duties or import taxes, are the responsibility of the Client.

  • The Client will be informed of shipping costs before the order is finalized.

6. Risk of Loss

  • The risk of loss or damage to products passes to the Client upon delivery to the specified location or carrier. It is the Client’s responsibility to inspect the products upon delivery and report any damages immediately.

  • If products are damaged in transit, the Client must notify the Company within 24 hours of delivery. The Company will assist in filing a claim with the carrier but is not responsible for the outcome of the claim.

7. Backorders and Stock Availability

  • In the event that an item is out of stock, the Client will be notified, and options for backordering or choosing an alternative product will be provided.

  • The Company reserves the right to fulfill orders in partial shipments if necessary, with prior notice to the Client.

8. Custom Orders

  • Custom orders are subject to additional lead times, which will be communicated to the Client at the time of order placement. Once a custom order is placed, it cannot be canceled or modified.

  • The Company will work closely with the Client to ensure that all specifications are met before the production process begins.

9. Pickup Option

  • If the Client prefers to pick up the order from the Company’s warehouse, arrangements must be made in advance. The Client must schedule a pickup date and provide appropriate identification at the time of pickup.

  • The Company will not be responsible for loading or securing the products during pickup.

10. Order Status and Tracking

  • Clients will receive updates on the status of their orders, including tracking information, once the order has shipped.

  • The Client can also contact the Company’s customer service team for assistance with tracking and delivery inquiries.

11. Changes to Orders

  • Any changes to an order must be requested in writing and are subject to approval by the Company. Changes may impact the fulfillment timeline and incur additional costs.

12. Customer Support

  • For questions or concerns related to order fulfillment, shipping, or delivery, please contact our customer support team at info@nsdocks.com. 

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